At Yabie we are changing the Payment industry game. Our vision is to help merchants thrive by creating a modern Point-of-Sale (POS) system that allows them to focus on running their business rather than on the technology around it. We are now looking to strengthen our team with a Support Agent. Come join us to build the next big thing in Fintech!
THE ROLE - WHAT WE NEED
Yabie is on an incredible journey and are developing rapidly in all aspects. On this journey we need to strengthen our support function. You will be a part of Yabie’s Operations team and specifically the support team, where we need a support agent that loves serving customers and have a great doer mentality. At Yabie we love serving our customers and have a believe in that customer interactions serve a larger purpose than simply fixing problems.
This is a role where you have to love serving customers, working in an environment that is in development and like to not just work in a structured way, but also help Yabie set the structures. The support is mainly phone and e-mail, but as we are a company that is developing we want to find new exciting ways to support. You will taking care of the actual support tasks together with the team, make sure we meet our targets and work with continuous improvements.
EXPERIENCE AND SKILLS - WHO YOU ARE
Tech-savvy and experience from hands on work in a support function
Experience from case handling and/or CRM-systems, preferable Salesforce, and also Microsoft Office/similar programs
Excellent communication and interpersonal skills. English and Swedish knowledge are required. Other languages are a plus
Ability to perform multiple tasks at the same time and work in a high pace environment
Ambitious with a willingness to make continuous improvements
Love creating a great customer experience
Experience from the Point-Of-Sales industry or payments/fintech in general is a big plus
WHAT'S IN IT FOR YOU
Join an inspiring and diverse environment, with skilled and creative colleagues, where you will directly impact both how we are disrupting the Point-of-Sales/Payments industry and how we continue to shape our young company. With your help, we will keep building our inclusive, friendly culture where we aim for growth by always keeping our merchants in focus while we challenge the industry. If you have the right attitude, Yabie offers the possibilities.
We are a fast growing team of highly motivated people from all over the world. Our HQ is located in the heart of Stockholm, but we have several offices across Sweden. Yabie is very well funded and among its shareholders you will find leading investors like Swedbank, Creades, NFT/Collector Ventures and Brightly Ventures.